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Privacy Policy

Last updated: 20 July 2026

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Privacy Policy of Sera

Sera ("Sera", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://www.sera.training (the "Website") or use our flight instruction, flight examination, and related aviation services.

This policy has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR")and applicable Belgian privacy legislation.

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1. Data Controller

Sera

Lintenberg 31

3294 Molenstede

Belgium

VAT: BE1037.633.942

Email: sepperamaekers@icloud.com

Sera is the controller responsible for processing your personal data.

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2. Personal Data We Collect

Depending on how you interact with us, we may collect the following information.

Information you provide

This may include:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Company name (where applicable)

  • Billing information

  • Flight licence information

  • Aviation qualifications and ratings

  • Medical certificate information where necessary for the requested service

  • Messages submitted through contact forms or email correspondence

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Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Date and time of your visit

  • Pages viewed

  • Referring website

  • Website usage statistics

This information helps us improve our website and services.

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3. How We Use Your Information

We process personal data for the following purposes:

  • Responding to enquiries

  • Providing flight instruction and examination services

  • Managing bookings

  • Processing payments

  • Issuing invoices

  • Complying with aviation regulations

  • Communicating with clients

  • Improving our website

  • Protecting the security of our systems

  • Complying with legal obligations

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4. Legal Basis for Processing

Under the GDPR, we rely on one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Your consent (where required)

Where consent is required, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

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5. Payments

Payments made through our website are processed securely by trusted third-party payment providers.

Sera does not store complete payment card information on its own systems.

Payment providers process your information in accordance with their own privacy policies.

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6. Cookies

Our website may use cookies and similar technologies to:

  • Ensure the website functions correctly

  • Improve website performance

  • Analyse website traffic

  • Remember user preferences

Where required by law, we will request your consent before placing non-essential cookies on your device.

For more information, please refer to our Cookie Policy if one is available.

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7. Sharing Personal Data

We only share personal information where necessary.

This may include:

  • Payment service providers

  • Accountants and financial advisers

  • IT hosting providers

  • Website service providers

  • Aviation authorities where legally required

  • Regulatory bodies

  • Professional advisers

  • Government authorities where required by law

We do not sell your personal data.

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8. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place as required under the GDPR.

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9. Data Retention

We retain personal data only for as long as necessary to:

  • provide our services;

  • comply with legal, accounting, tax, and aviation regulatory obligations;

  • resolve disputes; and

  • enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

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10. Security

We take appropriate technical and organisational measures to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • destruction;

  • alteration;

  • disclosure; and

  • misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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11. Your Rights

Under the GDPR, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below.

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12. Supervisory Authority

If you believe your personal data has been processed unlawfully, you may lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit / Autorité de protection des données (GBA/APD)

Rue de la Presse 35

1000 Brussels

Belgium

Website: https://www.dataprotectionauthority.be

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13. Children's Privacy

Our services are not directed toward children under the age of 16 without the involvement of a parent, guardian, or authorised flight training organisation where applicable.

We do not knowingly collect personal information from children in violation of applicable law.

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14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party websites they visit.

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15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be published on this page with an updated "Last updated" date.

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16. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Sera

Lintenberg 31

3294 Molenstede

Belgium

VAT: BE1037.633.942

Email: sepperamaekers@icloud.com

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